Natalie joined our first response team in 2015 becoming Team Leader 3 years later. Natalie now manages a team of ten, training her colleagues to take new business enquiries across our business. The training and development Natalie has provided has allowed many of her team to progress into other areas of the business where they now manage either Personal Injury claims or are involved in Conveyancing transactions.

In 2024 Natalie took on the role of Mental Health First Aider. Her development in this role allows Natalie to help any colleague experiencing mental ill-health and provide them with first-level support including directing them to the appropriate resource to help with early intervention.